622bet Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 622bet ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal information belonging to individuals ("User", "you", "your") who access or use the services available at 622bet.club. 622bet is an online sports betting and casino gaming platform serving adult users in Bangladesh, and we are committed to maintaining the privacy and security of every User's personal data.

622bet recognises that the personal information you entrust to us is valuable, and we take our responsibility to protect it seriously. This Policy has been written in plain English to ensure that you fully understand what data we collect, why we collect it, how we use it, and what rights you have in relation to it. Where technical or legal language is unavoidable, we provide clear explanations alongside it.

This Policy applies to all personal data collected through the 622bet website, mobile-optimised site, customer support channels, and any other service through which 622bet interacts with Users. It should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Data Controller

For the purposes of this Privacy Policy, 622bet acts as the data controller in respect of the personal data it collects from Users of the 622bet platform. As data controller, 622bet determines the purposes and means by which personal data is processed. Where 622bet engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual obligations that require them to process data only on 622bet's instructions and in accordance with appropriate security standards.

If you have any questions about this Policy or wish to exercise any of your data rights described in Section 11, please contact our Data Protection team using the contact details provided in Section 15 of this document.

3 Data We Collect

622bet collects the following categories of personal data from Users of the platform:

622bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where a User voluntarily discloses such information in the context of a responsible gaming self-assessment or support interaction. Any such data is treated with the highest level of confidentiality and is not used for marketing or profiling purposes.

4 How We Collect Your Data

4.1 Directly From You

The majority of the personal data 622bet holds about you is provided directly by you during the account registration process, identity verification, payment transactions, customer support interactions, and your voluntary participation in promotions, surveys, or feedback requests.

4.2 Automatically

When you visit 622bet.club, our servers automatically record certain technical information about your device and browsing session. This includes your IP address, the type and version of browser you are using, your device operating system, the pages you visit, the time and duration of your visit, and the referring URL (if any). This data is collected using server logs, cookies, and similar technologies as described in Section 8.

4.3 From Third Parties

622bet may receive limited personal data about you from trusted third parties including:

• Identity verification providers who confirm the authenticity of the documents you submit during KYC;
• Payment processors such as bKash, Nagad, Rocket, and Upay, who confirm the status of your transactions;
• Fraud prevention and anti-money-laundering screening services that help us detect suspicious activity;
• Analytics providers who supply aggregated, anonymised data about platform performance and user behaviour patterns.

In all cases, 622bet ensures that third-party data sources operate under appropriate data protection standards and are not used to build detailed personal profiles beyond what is necessary for the lawful purposes described in this Policy.

5 How We Use Your Data

622bet uses your personal data for the following purposes:

• Account management: To create, verify, maintain, and close your 622bet account, and to authenticate your identity when you use the 622bet Login.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and approved Bangladeshi banks; to settle bets; and to deliver the full range of casino and betting products.
• Identity verification (KYC): To verify that you meet the age and eligibility requirements set out in our Terms & Conditions, and to comply with anti-money-laundering obligations.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and communicate service updates.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to administer deposit limits, self-exclusion requests, and other responsible gaming tools you activate.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, collusion, account takeovers, and other prohibited conduct described in the Terms & Conditions.
• Platform improvement: To analyse aggregated usage patterns, identify technical issues, and develop new features that improve your experience on the 622bet platform.
• Marketing communications: To send you promotional offers, bonus notifications, and relevant platform updates, where you have opted in to receive such communications. You may opt out at any time by contacting support.
• Legal compliance: To fulfil our obligations under applicable law, respond to lawful requests from regulatory and law enforcement authorities, and enforce our Terms & Conditions.

6 Legal Basis for Processing

622bet processes your personal data on one or more of the following legal bases:

7 Data Sharing & Disclosure

7.1 Service Providers

622bet shares personal data with carefully selected third-party service providers who assist in delivering the Platform's services. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification providers, customer support software vendors, IT infrastructure providers, and cybersecurity partners. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than performing services for 622bet.

7.2 Game Software Providers

Certain games available on the 622bet platform are supplied by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. In the course of delivering these games, limited technical data (such as session identifiers and game results) may be transmitted to the relevant provider. No personal identity data is shared with game studios beyond what is necessary for game delivery and integrity verification.

7.3 Legal and Regulatory Disclosure

622bet may disclose your personal data to law enforcement agencies, regulatory bodies, or judicial authorities where required by applicable law or in response to a valid legal process. 622bet will, where legally permissible, notify you of such disclosure requests.

7.4 Business Transfers

In the event that 622bet undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy protections applicable to your data in advance, where practicable.

7.5 No Sale of Data

622bet does not sell, rent, trade, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes under any circumstances.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and session settings — so that your next visit is more efficient and the site works as expected.

8.2 How 622bet Uses Cookies

622bet uses the following categories of cookies on the 622bet.club platform:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These enable core features such as user authentication, session management, and security checks. These cookies cannot be disabled without breaking core functionality.
• Performance & Analytics Cookies: Collect anonymised, aggregated data about how Users interact with the Platform, such as which pages are visited most often and whether error messages are received. This information helps 622bet improve the Platform.
• Functional Cookies: Remember your preferences, such as your chosen display settings and notification configurations, to provide a more personalised experience.

622bet does not use advertising cookies, cross-site tracking cookies, or third-party behavioural profiling cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to use the 622bet platform.

9 Data Security

622bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and 622bet's servers;
• Encrypted storage of sensitive data fields including financial details and identity document references, using industry-standard encryption algorithms;
• Role-based access controls ensuring that only authorised 622bet personnel with a legitimate business need can access personal data;
• Regular security audits and penetration testing carried out by independent cybersecurity professionals;
• Intrusion detection and monitoring systems that flag and respond to suspicious activity in real time;
• Staff training on data protection obligations, secure data handling, and incident response procedures.

While 622bet takes all reasonable steps to protect your data, no method of internet transmission or electronic storage is entirely risk-free. In the unlikely event of a data breach that poses a risk to your rights, 622bet will notify affected Users and, where required, relevant authorities, within the timeframe prescribed by applicable law.

10 Data Retention

622bet retains personal data only for as long as is necessary to fulfil the purpose for which it was originally collected, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a period of five (5) years following account closure, in order to comply with anti-money-laundering record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction to meet financial record-keeping requirements.
• Customer support communications: Retained for two (2) years from the date of the last interaction, or longer if the matter is the subject of an unresolved dispute.
• Technical and usage data: Typically retained for thirteen (13) months for performance analysis purposes, after which it is aggregated or deleted.
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon the expiry of the applicable retention period, 622bet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

11 Your Data Rights

As a User of the 622bet platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data that 622bet holds about you at any time.
• Right to Rectification: If any personal data held by 622bet is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing exists. This right is subject to our legal retention obligations described in Section 10.
• Right to Restrict Processing: You may request that 622bet restricts the processing of your data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to 622bet's support team at [email protected]. We will acknowledge your request within 5 business days and endeavour to fulfil it within 30 calendar days. In complex cases, this period may be extended by a further 60 days; if so, we will notify you of the extension and the reason for it.

12 Children's Privacy

The 622bet platform is strictly restricted to individuals who are 18 years of age or older. 622bet does not knowingly collect, process, or store personal data relating to individuals under the age of 18. If 622bet discovers that it has inadvertently collected personal data from an underage individual, that data will be deleted promptly and the associated account will be permanently closed in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor has registered an account on the 622bet platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

13 International Data Transfers

622bet's primary operations and data storage infrastructure are maintained to serve the Bangladesh market. In some cases, certain data processing activities — such as those performed by our game software providers or cybersecurity partners — may involve the transfer of personal data to servers or personnel located outside Bangladesh. Where such transfers occur, 622bet ensures that appropriate safeguards are in place to provide a level of data protection equivalent to that described in this Policy.

Safeguards used for international transfers include contractual data processing agreements with standard data protection clauses, and the selection of service providers who operate under recognised data protection frameworks. 622bet does not transfer personal data to jurisdictions that do not offer adequate data protection standards without implementing appropriate supplementary safeguards.

14 Updates to This Policy

622bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. The date of the most recent revision is displayed at the top of this document. Where changes are material, we will notify you by email to your registered address or via a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the 622bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 622bet's data practices, please contact our support and data protection team using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Language: English
• Response Time: Acknowledgement within 5 business days; full response within 30 calendar days

For responsible gaming enquiries, including self-exclusion and deposit limit requests, please visit our dedicated Responsible Gaming page or contact support directly at the address above.